Linux

Prepare the following information

1. Error screenshot

Take a screenshot of the page where the problem/error occurs.

If the Passwork application opens, also take a screenshot of the page with the developer console open.

Example of a screenshot with the developer console open:

danger

💡 How to open the developer console in the most popular browsers:

Google Chrome: the developer console opens with the shortcut Ctrl+Shift+J;

Mozilla Firefox: the developer console opens with the shortcut Ctrl+Shift+I;

Opera: the developer console opens with the shortcut Ctrl+Shift+I;

Safari: the developer console opens with the shortcut Cmd+Option+I;

Internet Explorer: press the F12 key and go to the console tab.

2. PHP log file

2.1 DEB architecture

shell

/var/log/php8.3-fpm.log

2.2 RPM architecture

shell

/var/log/php-fpm/error.log
/var/log/php-fpm/www-error.log

3. Apache2 log file

3.1 DEB architecture

shell

/var/log/apache2/error.log

3.2 RPM architecture

shell

/var/log/httpd/ssl_error_log

Send the collected information to [email protected]

Or to the technical specialist you are corresponding with.