Windows Server

Prepare the following information

1. Error screenshot

Take a screenshot of the page where the problem or error occurs.

If you can open Passwork, you should also take a screenshot of the page with the developer console open.

Example of a screenshot with the developer console open:

danger

How to open the developer console in the most popular browsers:

Google Chrome: open the developer console with the shortcut Ctrl+Shift+J;

Mozilla Firefox: open the developer console with the shortcut Ctrl+Shift+I;

Opera: open the developer console with the shortcut Ctrl+Shift+I;

Safari: open the developer console with the shortcut Cmd+Option+I;

Microsoft Edge: press the F12 key and go to the console tab.

2. PHP log file

Open PowerShell as administrator:

• Right-click the Start icon in the lower-left corner of the screen;
• Select Windows PowerShell (Administrator) from the context menu.

Load modules for managing the web server:

PowerShell

Import-Module IISAdministration
Import-Module WebAdministration
Add-PsSnapin PHPManagerSnapin

info

List the created IIS websites using the Get-WebSite command

Get the PHP configuration of the Passwork website:

PowerShell

Get-PHPConfiguration -SiteName "Passwork Web Site" -VirtualPath "/"

The output will show the path to the PHP log file:

PowerShell

ErrorLog : C:\Windows\Temp\php-8.3.20_errors.log

3. IIS log file

IIS log files are generated automatically and located at:

PowerShell

dir "$env:SystemDrive\inetpub\logs\LogFiles\W3SVC {1} or {2}\"

Example of a log file name:

PowerShell

u_ex241003.log

Send the collected information to [email protected]

Or to the technical specialist you are corresponding with.